One North is looking for a quick learner who is resourceful, self-sufficient, and passionate about client service and technology.

This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S.

Responsibilities

• Serves as the first line of support for client troubleshooting and questions
• Maintains communication internally and externally
• Collaborates with the Technology team to resolve client requests
• Works in client Content Management Systems (typically Sitecore or WordPress) to troubleshoot and provide client training as needed
• Schedules and manages the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment
• Participates in client-facing activities, such as status calls, and own updates and/or action items related to technical support
• Develops a timeline and budget for ongoing implementation tasks, tracking actual task performance and costs against the plan
• Tracks weekly team hours and reviews monthly invoices for accuracy
• Proactively identifies and manages risks to client satisfaction
• Ensures the use of best practices and applies lessons learned from previous activities.
• Estimates small technical enhancements, update budgets, and supports SOW development with oversight from senior team members
• Partners with Account Managers to identify additional client needs and business building opportunities
• Coaches new team members as the team scales

Skills & Qualifications

• Ideally 1 or more years of experience in a client-facing role and experience providing technical support a plus
• Experience with web-based applications (e.g., websites, apps, portals, minisites, intranets, etc.)
• Demonstrated client management skills
• Strong written and oral communication skills as well as problem-solving skills
• Experience with Content Management Systems (e.g., Sitecore, WordPress, Keystone, etc.)
• Familiarity with customer support tools (e.g., Zendesk, JIRA, Zoho, etc.)
• Timeline and scope management for small to medium-sized projects a plus

Benefits

• Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.
• We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
• One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.
• Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
• We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
• One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
• We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.

We reserve the right to pay above or below the base salary range of $65,000-$80,000 based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc.

Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.

The expected posting close date is December 20, 2024.

**Clicking the Apply now button will redirect you to apply on TEKsystems.com.