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2021 Digital Marketing Survey

Digital transformation. Check. Marketing execs focus on what's next.

by Jen Frost, Kalev Peekna, Ryan Horner, Ryan Schulz November 3, 2021
2021 CMO Research Study

A lot happened in 2020. Ready or not, marketing execs were catapulted into digital. They had to find new ways to reach customers and conduct business–all with drastically reduced budgets and shaky resources. But they proved they could do it.

Now what?

After spending so many years focused on transformation, now that we’ve arrived, what’s next? How will marketing execs lead in this new landscape? What new goals are they setting? Will organizations continue to invest in digital, or will they revert back to the old way of doing things? One North took the initiative to find out.

2021 CMO Survey Respondent Profile

In conjunction with YouGov, we surveyed 201 US digital marketing executives with a goal of understanding how they are:

  • reexamining their strategies
  • recalibrating their resources
  • reevaluating investments
  • recharting their future course

We also aimed to further understand how the business and competitive landscapes have changed over the last 18 months, and what projections look like for the next 24 months.

There’s a lot to be excited about

Our research shows not only did marketers survive the pandemic, they thrived. Today, marketers are in a strong position for the future.

54 %
of respondents saw budgets increase in 2021.
71 %
report digital technology is working well.
77 %
say their organizations are open to change.

“Everything is digital now, and we need to move forward with that assumption.”

– Kalev Peekna, Chief Strategist at One North

Download the executive summary of our findings to learn more about what’s ahead for digital marketing execs, including:

  • how strategies have changed compared to 2020, and how they’re expected to change over the next 24 months
  • the impact that increased digital sales has had on marketing strategies and budgets
  • what the marketing mix currently looks like, and how it’s expected to evolve
  • how marketing and organization goals are changing in the wake of the pandemic
  • which external resources marketers are relying on to help them meet their strategies and goals
  • four key takeaways for marketers as they continue to push ahead

* Our research study surveyed 201 US marketing and digital executives and was fielded in July 2021. 81 percent of respondents have final decision-making authority for both digital tool and digital marketing hires.

**Clicking the link above will take you to a form that allows you to download an executive summary of our findings.

Jen Frost

Managing Director, Marketing

Jen Frost is Managing Director of Marketing at One North. She works closely with the Digital Strategy, Experience Design and Technology teams to develop and enhance One North client communication and exterior messaging strategy. In addition, she provides general marketing direction for One North and promotes internal culture.

Kalev Peekna

Managing Director, Head of Practice

Kalev Peekna is the Managing Director, Head of Practice at One North. He brings a cross-platform, user-focused approach to innovations in brand development, design, data analysis and technology, and helps clients apply those innovations to their strategic aims.

Ryan Horner

Managing Director, Technology

At the time of publishing, Ryan was the Managing Director of Technology, at One North.

Ryan Schulz

Executive Director

Ryan is the Executive Director at One North. He works closely with the managing director team to ensure that we are helping our clients fall in love with the future every single day.